L98 FAQ – All Your Questions, One Place

Yes, the official l98 mobile app is available on both Android and iOS.

How to Install on Android:

1. In your mobile browser l98.site/app Open it.
2. Tap the "Download Android APK" button.
3. Once the download is complete, open the file. If your phone blocks the installation with an "unknown sources" warning, go to Settings → Security → enable Unknown Sources.
4. Once the installation is complete, log in with your regular username and password.

Install on iOS: Search for "l98" on the App Store or l98.site/app Go directly to the iOS link from there.

App perks: log in instantly with fingerprint or Face ID, get real-time score updates via push notifications, and stay connected even on a weak signal with low-data mode.

Changing the interface language on l98 is simple and can be done at any time.

To change the language on the website:

1. Look for the globe icon or language name in the top-right corner of the page and click it.
2. From the dropdown menu, select "Bangla (Bangladesh)".
3. The language switches instantly – no page refresh needed.

To set this permanently while logged in: Go to Account Settings → Profile → Preferred Language → select Bengali. After that, you'll see the site in Bengali whenever you log in from any device.

On the app: Settings icon → Language → Bengali. The change takes effect immediately.

For users in Bangladesh, the entire l98 platform has been translated into Bangla — including navigation, bet slips, and payment pages.

When a match is cancelled or left incomplete, l98 settles bets in accordance with international betting rules. The general guidelines are as follows:

If a match is cancelled before it starts: The full stake is returned to your account. This is typically processed within 24 hours.

If a match is suspended after it has started:

• Cricket (DLS Method): If at least 5 overs have been bowled and the result is determined by the DLS method, bets are settled according to that result.
• Football: Generally, if less than 60 minutes of a 90-minute match has been played, the bet is considered void.
• Incomplete series: Each match bet is settled individually.

If a bet is cancelled, the amount is returned directly to your main balance. If the bet was placed using bonus balance, it goes back to the bonus balance.

If you dispute a settlement, contact live chat within 48 hours and quote your bet ID.

You generally don't need a separate registration to receive l98 free spins or daily sign-in bonuses – the process begins automatically once you log in.

Daily Sign-In Reward:

1. Log in to your account.
2. Look for the "Daily Check-In" or "Sign-In Bonus" banner on the homepage or under the "Rewards" section.
3. Tap the "Claim" button.
4. Rewards are credited to your account instantly.

For Free Spins: Free spins are awarded automatically when you play eligible slots games during designated periods. Check the Promotions page to see which games currently have active free spins. Keep push notifications enabled on the app to get instant alerts whenever a new free spins offer goes live.

The daily sign-in reward can only be claimed once per day and resets at midnight. Log in for 7 consecutive days to unlock a special bonus.

Under normal circumstances, a deposit via bKash or Nagad 3–5 minutes to be credited to your l98 account. However, during peak server traffic or payment gateway delays, it may occasionally take up to 15–20 minutes.

If it takes more than 20 minutes:

1. Note down the Transaction ID (TxID) from your bKash app's transaction history.
2. Open l98's live chat and provide your TxID, amount, and the time of the deposit.
3. The support team typically responds within 10–15 minutes manually verifies and credits it to your account within that time.

If a deposit fails: If money has been deducted but hasn't appeared in your l98 account, it is treated as a failed transaction. The amount will be returned within a maximum of Within 72 Hours The amount is automatically returned to your bKash account, usually within 24 hours.

When making a deposit, always send to the number and reference shown on the l98 cashier page — sending to an unauthorised number may result in your account not being credited.

L98's VIP program has a total of 5 tiers: Silver → Gold → Platinum → Diamond → Royal. All new accounts start at the Silver tier upon registration.

How to Level Up: VIP points accumulate with every bet you place. Typically, you earn 1 VIP point for every ৳100 wagered. Reach the required points threshold and you'll automatically move up to the next tier.

Benefits by tier:

• Silver: General bonus and free spins offers.
• Gold: 5% weekly cashback and increased daily withdrawal limits.
• Platinum: 10% cashback, priority support, and a birthday bonus.
• Diamond: 15% cashback, a personal account manager, exclusive tournament invitations, and the fastest withdrawals.
• Royal: Personalised offers, maximum withdrawal limits, and a dedicated 24/7 account manager.

Your current points and VIP level are updated in real time under the "VIP" or "Rewards" section of your account.